Refund Policy
Eco Skips Whitsundays
Effective Date: 22 January 2025

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At Eco Skips Whitsundays, we value our customers and strive to provide reliable and efficient skip bin hire services. Please read our refund policy carefully before making a booking.

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1. No Refund Policy

Once a booking has been confirmed and the skip bin has been delivered to the designated location, refunds will not be provided. All confirmed bookings are final.

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2. Minimum Hire Fee

If a booking is canceled after the skip bin has been dropped off, the customer is required to pay the minimum hire fee applicable to the size of the bin hired. This fee covers the costs associated with delivery, placement, and operational expenses.

 

3. Booking Cancellations Prior to Delivery

Customers who wish to cancel their booking before the skip bin has been dispatched for delivery may be eligible for a refund. Please contact us as soon as possible to discuss cancellation options. Refund eligibility will be determined based on the timing of the cancellation and any administrative or processing fees that may apply.

 

4. Exceptional Circumstances

In rare and exceptional cases where Eco Skips Whitsundays is unable to provide the agreed-upon service due to unforeseen circumstances (such as extreme weather conditions or operational disruptions), customers may be offered an alternative service date or a partial refund at our discretion.

 

5. Contact Us

If you have any questions regarding this refund policy, please contact us at:

Eco Skips Whitsundays
Midge Point Queensland
Email: admin@ecoskipswhitsundays.com
Phone: 0437 013 316

 

By booking our services, you acknowledge that you have read and understood this Refund Policy.